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Choosing the Right ITAD Company for Data Decommissioning

Whether upgrading your assets or disposing of outdated tech, ensuring your devices are thoroughly cleared of all data is essential. In fact, data decommissioning is the most critical process for organizations looking to securely dispose of their outdated IT assets. When it comes to selecting the right IT Asset Disposition (ITAD) partner to ensure your sensitive data remains protected, there are several key factors to consider. Learn how to choose the right ITAD company to protect your organization's reputation and sensitive information.

The Role of Data Sanitization in ITAD

“Data sanitization is the most crucial part of any effective ITAD process. It’s the last line of defense that assures no company data is leaked or exposed outside of the organization,” says Robert Erwin, Co-Founder and Executive Vice President of mender.

In 2020, Morgan Stanley made a costly mistake. They hired a moving company without data destruction experience to decommission computer equipment containing unencrypted customer data. The equipment was eventually auctioned off, exposing the sensitive data of millions of customers. This avoidable incident led to penalties of over $161 million, making it one of the most significant leaks in the ITAD industry. However, this could have been prevented if their vendor had been adequately vetted. 

How to Ensure Proper Data Handling 

A reputable ITAD partner will provide a well-documented chain of custody that can be audited, and a certificate of data destruction for each asset processed. “If hard drives are located within a laptop, desktop, server, or device, you should receive reporting that shows which system it came from. This level of granularity is essential for maintaining a comprehensive audit trail,” said Erwin.

It's also important to note that data destruction methods are not one-size-fits-all. Your ITAD partner should assist in selecting a data sanitization method that meets your organization's specific needs. From physical destruction, such as data shredding or degaussing, to data wiping and sanitization, your provider should have the expertise to provide the service level requested.

What to Look for in an ITAD Company

Choosing the right ITAD partner, while critical, isn’t overly complex. We recommend vetting each potential partner for the following: 

  1. Well-documented data destruction policy: Ensure the partner has a comprehensive, transparent approach to data sanitization. 
  2. Auditable environment: The ITAD provider should welcome on-site inspections and audits of their facilities and processes.
  3. Expertise and trust: Look for a vendor with a proven track record and the capability to meet your specific service level requirements.
  4. Certifications: Reputable ITAD partners should hold industry-recognized certifications such as:
  • R2v3 or e-Stewards
  • ISO 9001, 14001, and 45001
  1. On-site capabilities: Choose a partner that can perform data wiping and destruction at your facility when required.
  2. Transparency: ITAD partners should provide value recovery and a grading schedule for major asset classes to ensure you’re getting a fair value. 
  3. Environmental responsibility: Consider the partner's commitment to sustainable practices and their impact on the environment.

Red Flags to Look Out For

It’s also important to know what to watch out for in an ITAD company. Be wary of providers that exhibit the following warning signs:

  1. Reluctance to allow on-site inspections of their facilities
  2. Lack of a clear chain of custody for assets
  3. Limited transparency in their processes or reporting
  4. Inability to perform on-site data wiping or destruction at customer locations
  5. Lack of certifications

Protect Your Data with mender

At mender, we understand the critical importance of data security in the ITAD process. When you choose mender, you get:

  • Peach of mind around data breaches, leaks, and theft
  • Transparent and detailed reporting
  • User-friendly solutions for seamless asset disposition
  • Environmental practices you can trust

By choosing mender as your ITAD partner, you can be sure that your sensitive data is not just protected, but actively safeguarded throughout the decommissioning process. Our team of experts is committed to maintaining the highest standards of data sanitization, providing you with peace of mind and brand protection. Don't leave your data security to chance. Choose mender and safeguard your organization's most valuable asset – its data.

Contact mender to work with a partner you can trust with your assets and data. 

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